Custom Design Policy
1. Custom gifts are---custom. This means that we create a gift based on your specifications and budget. We work closely with you to assure that the gift(s) meet your satisfaction and to remain within your budget to the best of our ability. The process from start to finish (delivery or shipping), depending upon custom design, take approximately 7-14 business days to complete.
2. Our goal is to design a gift that you will be completely happy with. Upon receiving your design request, we will schedule a short consultation with you to verify the details and go over our process with you. Once we have design concept in place, we will contact you regarding cost. We strive to work within your budget. We will notify you if any part of the gift cannot meet the design standards or the budget when it is completed. The quote must be approved before any work can begin.
3. Custom designed gifts require a 50% deposit before any work can begin. Once the quote is approved, either verbally or written, we can either invoice you or take payment over the phone for the deposit. The remaining balance is due upon approval by you (the client) and before delivery/shipping to the recipient.
4. Our policy is to send photos to you for review before completion. We will be more than happy to make changes to any part of the gift that you may be unsatisfied with. We may offer suggestions for changes that will keep the integrity of the design. Our goal is for you and your recipient to be happy with the gift. Once we receive confirmation, either verbal or written, we will proceed with finalizing the design and delivery/shipping.
5. ALCOHOL POLICY: we are unable to sell alcohol in customized gifts delivered locally UNLESS the client provides it. ALL of the gifts containing alcohol for purchase through our website are for shipping ONLY and ship from our warehouse in Phoenix, Arizona. The recipient must be 21 years of age and an adult, who is 21 years or over, must be able to show identification and sign for the gift package.
POLICIES SUBJECT TO CHANGE WITHOUT NOTICE